Answer: BookTweeter business hours are Monday through Saturday from 7a to 10pm EST. Sundays, Thanksgiving, Christmas and New Year’s Day (if they do not fall on a Sunday) are not considered business days for BookTweeter.
GENERAL REFUND POLICY
If you request a refund within three (3) business days of making your payment or before your promotion goes live, whichever comes first, you will receive a 100% refund.
If you request a refund after three (3) business days of making your payment or after your promotion goes live, whichever comes first, you will not receive a refund, no exceptions whatsoever.
If you do request a refund within three (3) business days of making your payment or before your promotion goes live, whichever comes first, you will not be pestered about why you have made such a request. BookTweeter will submit the refund for the appropriate amount within 24 hours of your request.
We do not grant partial refunds under any circumstances.
Again, once three (3) business days have gone by or your promotion is live, whichever comes first, we will not grant a refund under any circumstances for any reason whatsoever. We will make every attempt to rectify your concerns, but we will make no exceptions to this refund policy.
REFUND POLICY FOR BOOK LISTING EXTENSIONS
The general refund policy does not apply to book listing extensions. In order to receive a full refund of your payment when the payment is made to extend your book listing, you must request a refund prior to the end date of my current book listing. The date of your current book listing would have been provided in the email you received about this discount and the email you received when your book listing went live. If you do not request a refund before your book listing is extended, then you will not be entitled to a refund of any amount.
REFUND POLICY FOR BOOK LISTING RENEWALS
Book listing renewals would fall under the regular refund policy.
Why our refund policy is to rigid…
Our refund policy is so rigid because we offer a service and not a physical product. Once we start promoting your book, then we cannot take that back, even if we delete all posts and/or tweets and/or ads on our site. Once the information is seen, then it is seen and can be retweeted, favorited, screenshot and aggregated by other sites connected to the web.