Answer: BookTweeter business hours are Monday through Saturday from 7a to 10pm EST. Sundays, Thanksgiving, Christmas and New Year’s Day (if they do not fall on a Sunday) are not considered business days for BookTweeter.

If you request a refund within three (3) business days of making your payment or before your promotion goes live, whichever comes first, you will receive a 100% refund.

If you request a refund after three (3) business days of making your payment or after your promotion goes live, whichever comes first, you will not receive a refund, no exceptions whatsoever.

If you do request a refund within three (3) business days of making your payment or before your promotion goes live, whichever comes first, you will not be pestered about why you have made such a request. BookTweeter will submit the refund for the appropriate amount within 24 hours of your request.

We do not grant partial refunds under any circumstances.

Again, once three (3) business days have gone by or your promotion is live, whichever comes first, we will not grant a refund under any circumstances for any reason whatsoever. We will make every attempt to rectify your concerns, but we will make no exceptions to this refund policy.

Our refund policy is so rigid because we offer a service and not a physical product. Once we start promoting your book, then we cannot take that back, even if we delete all posts and/or tweets and/or ads on our site. Once the information is seen, then it is seen and can be retweeted, favorited, screenshot and aggregated by other sites connected to the web.